Returns & Exchanges

At Home Energy Storage, we want to ensure your power solutions meet your expectations, which is why we offer a 30-day return window for all eligible battery systems and accessories. All returned items must be in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Secure the Equipment

Carefully repackage your energy storage unit in its original box with all original cables, manuals, and mounting hardware included.

3

Ship to Warehouse

Affix the provided shipping label to the exterior of the crate and drop it off at an authorized freight carrier location.

4

Inspection and Refund

Once our technicians verify the unit's condition and battery health, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing